We accept Visa and MasterCard. Payment is also accepted via your PAYPAL or Afterpay account. Please note that we do not accept credit card gift cards and we cannot split the payment over two cards.

The currency on the website will reflect your current country location. Customers in Australia will view the site and purchase in Australian Dollars (AUD), New Zealand customers will view in NZ Dollars (NZD).

Once you have placed an order online with Ambra, you will receive a confirmation email with a summary of your order. If you have not received this email within 24 hours, please contact the customer service team during office hours, 9 am to 5.00pm Monday to Friday, email CustomerService@ambra.net.au.

Discount codes can be applied once checkout is reached.

Hint: this field is located on the right hand side of the checkout page.

Please note: Only one reward or voucher code can be applied per purchase.

Yes. All e-gift cards expire 3 years after the purchase date. You will find your expiry date in the delivery email.

Unfortunately, we cannot offer refunds on e-gift cards.

Once you add items to your cart and proceed to checkout, you can input your unique e-gift card voucher code.

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free. Afterpay is available for online orders of $100 up to $2000.

To use Afterpay:

1. Add items to your shopping cart then select Afterpay from the available payment options.
2. You pay for the first instalment of 25% at the time of purchase.
3. The remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

If you are using Afterpay for the first time:

Step one: Add your items to your shopping cart.

Step two: Select Afterpay as your payment method at the checkout.

Step three: You’ll be redirected to Afterpay to login or create your account.

Step four: Your payment schedule will be displayed.

Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.

Late fees may apply if payments are not made on time. Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

Afterpay is available only on orders over $100 to $2,000.

To use Afterpay you will need to

• Live in Australia
• Be over 18 years of age
• Have an Australian debit or credit card
• Have a valid and verifiable email address and mobile number
• Be capable of entering into a legally binding contract

Please note that ID verification does not guarantee that your order with Afterpay will be approved, as per Afterpay’s terms. See www.afterpay.com/terms

All 12 Days of Christmas offers are valid for 24 hours only, unless otherwise stated.

You will receive a confirmation email stating that your order has left our warehouse and is coming your way. If you have not received this email after 3 business days from the day you ordered, please contact our customer service team.

Yes, you can track Australian orders via the Australia Post website by entering the tracking number you received in the shipping email. To track your order, please click here. If you are having trouble tracking your order, please contact our customer service team.

You will receive a confirmation email stating that your order has left our warehouse and is coming your way. If you have not received this email after 3 business days from the day you ordered, please contact our customer service team.

Yes, you can track Australian orders via the Australia Post website by entering the tracking number you received in the shipping email. To track your order, please click here. If you are having trouble tracking your order, please contact our customer service team.

We offer free standard shipping within Australia for orders over AUD $100. Orders under AUD $100 pay a standard shipping fee from AUD $9.95. Express shipping within Australia is from $17.

For orders outside Australia, please refer to our Shipping & Handling page.

For orders within Australia, we typically dispatch within 3 business days from the order date. Delivery to capital cities usually takes 3–5 business days. We’re doing our best to get your order to you promptly

For all orders outside of Australia, please refer to our Shipping & Handling page here for more information.

We will accept returns for change of mind on products purchased online directly (via ambra.net.au) within 30 days from the date of purchase, with the exception of briefs/shorts.

Please chose sizes carefully and read product descriptions thoroughly. We do not offer returns or exchanges for any briefs due to selection error or change of mind. Due to Ambra’s very strict hygiene standards, we are unable to resell briefs that have been handled by customers in any way.

All bras, socks, camisoles, slips and hosiery can be returned if they meet the returns criteria.

Products being returned must be;

• In their original condition (unworn, unused, unwashed)
• Intact with original tags/packaging attached
• Accompanied with completed Return/Exchange form

Unfortunately, we will be unable accept returns if the product/s do not meet the returns criteria.

 

How to return:

Please email customerservice@ambra.net.au with your completed Return/Exchange form. You must notify Ambra of your intention to return or exchange your item/s. We cannot accept returns without a submitted Return/Exchange form.

Once a member of our customer service team has confirmed your return/exchange please send your return/s to:

Ambra Corporation

PO Box 9046

Scoresby VIC 3179

Ambra takes extreme care in ensuring our goods are of the highest quality. However if for any reason you find a fault with one of our products we would like know. Please contact our customer service and we will do our best to resolve the problem. CustomerService@ambra.net.au

All returns must provide proof of purchase at the time of the return (this may include the invoice, credit card statement, or payment statement).

Bundle offers are sold as sets, so to be eligible for a return or exchange, all items in the bundle must be returned together, in their original condition and packaging.

We’re unable to process partial returns or exchanges for individual items from a bundle.

If you have any issues with your bundle, please reach out to our customer care team — we're happy to help!