What is your returns policy?
We will accept returns for change of mind on products purchased online directly (via ambra.net.au) within 30 days from the date of purchase, with the exception of briefs/shorts.
Please chose sizes carefully, and read product descriptions thoroughly. We do not offer returns or exchanges for any briefs, shorties, shapewear or one pieces due to selection error or change of mind. Due to Ambra’s very strict hygiene standards, we are unable to resell briefs that have been handled by customers in any way.
All bras, socks, camisoles, slips and hosiery can be returned if they meet the returns criteria.
Products being returned must be;
- In their original condition (unworn, unused, unwashed)
- Intact with original tags/packaging attached
- Accompanied with completed Return/Exchange form
Unfortunately, we will be unable accept returns if the product/s do not meet the returns criteria above.
How to return:
Please email firstname.lastname@example.org with your completed Return/Exchange form. You must notify Ambra of your intention to return or exchange your item/s. We cannot accept returns without a submitted Return/Exchange form.
Once a member of our customer service team has confirmed your return/exchange request please send your return/s to:
PO Box 9046
Scoresby VIC 3179
Do I have To Pay for Postage?
If you are wishing to return a product for exchange or refund, you will need to pay for the postage to return it back to us.
What if I’ve received a faulty product?
Ambra has strict Quality Assurance procedures, and extreme care is taken to ensure our goods are of the highest standards.
However, if for any reason a product is faulty, please contact our customer service team via email at email@example.com with completed Return/Exchange form. Where possible please include a photograph showing the fault/issue.
How will I be refunded?
All refunds are issued to the same tender as original purchase, please allow up to 5-10 business days depending on your bank.
Please note original shipping and handling costs will not be refunded.
Orders purchased through retailers/stockists.
For products purchased via another retailer or stockist, please contact the retailer or stockist directly for their return/exchange policy regarding your purchase. We cannot issue refunds or exchanges for purchases made elsewhere.
Need further assistance?
If you have any questions regarding a return or exchange, please feel free to contact our team at firstname.lastname@example.org